TRY AIRSOFTEQUIPMENT & ACCESSORIES

Website information / Updated 22 October 2026

Cancellations and refunds

This website provides information and contact facilities and does not process payments. This page explains how to raise a cancellation, return or refund issue concerning a transaction arranged separately with the business. Entitlement depends on the actual transaction, its agreed terms and applicable law; submitting an enquiry does not create a payment to refund.

An enquiry or an email draft created on this site does not debit a card or transfer money. If you paid after speaking with the business or through another provider, identify that transaction and the party that received the payment. A refund request concerns that payment and its governing terms, rather than a charge for browsing this website. Keep receipts and written confirmations that show the arrangement.

For a separately agreed equipment purchase, establish the correct size, model and included components before committing. Clarify cancellation, exchange, delivery and return arrangements in the applicable offer. Trying an item, opening packaging and using it in an activity can involve different factual questions, especially for personal protective equipment, but this website does not impose an invented blanket exclusion of returns. Applicable statutory rights and the actual transaction determine the available remedies. Retain the product description and the version or size confirmed at purchase.

Use the Contact page to describe whether you want to cancel, return an item, correct a charge or seek a refund. Include a transaction reference, the relevant dates, the item or service and the reason for the request. Explain the outcome you are seeking and retain copies of relevant correspondence. Do not include full card details, banking passwords or security codes in the message; limited information can be requested separately if needed to identify the payment.

A deposit or advance payment must be considered under the conditions agreed for that transaction and the law that applies. Questions about work already performed, costs incurred, a reserved item or a proposed deduction require the actual records. Whether a deposit must be returned depends on those conditions and any mandatory refund rights. If a deduction or refusal is proposed, ask for the basis and supporting explanation so that you can assess it against the agreement and your rights.

If equipment arrives damaged, differs from the agreed version or appears defective, describe the specific item and observed issue. Keep the packaging and transaction records where relevant. Do not keep using equipment whose condition raises a safety concern. The appropriate response may involve inspection, correction, repair, replacement or repayment depending on the actual circumstances and applicable obligations. A broad catalogue category does not establish whether damage arose before delivery, from an incorrect item or during later use; identify those facts when raising the concern.

Before sending an item back, establish the correct recipient, return address and any practical instructions relevant to that transaction. Keep evidence of dispatch or handover. Where repayment is agreed or required, confirm the amount, method and expected processing arrangements through the verified contact channel. Banking and payment-provider processing can affect when funds appear. The applicable agreement and law determine any required payment deadline and permitted deductions; ask for an explanation if the amount or processing arrangements are unclear.

A manufacturer, finance provider, insurer, marketplace or other seller may have separate responsibilities under its own agreement. Identify the relevant party rather than assuming that every payment mentioned in correspondence was made to this website's operator. Keep your supporting records if a question remains unresolved and explain which point still needs attention. Nothing on this page prevents you from using statutory remedies, a competent consumer authority or a dispute process available for the transaction.

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